The content of this document may be amended if necessary, provided that the main actors are mutually agreed and communicated to all parties concerned. The document holder will include all subsequent revisions and, if necessary, request reciprocal agreements/authorizations. Add a definition and short description concepts used to represent services, roles, metrics, scope, parameters, and other contractual details that can be interpreted subjectively in different contexts. This information may also be spread over appropriate sections of this document, instead of cooperating in a single section. The coverage parameters specific to the services covered by this Agreement are as follows: To support the services described in this Agreement, the Service Provider responds to incidents and/or service requests submitted by the Customer within the following timeframes: Add management and support details for the Service Provider in this section Add the pricing models for each type of service with detailed specifics Of directions. Assumptions regarding in-Scope services and/or components include: This Agreement constitutes a service level agreement (“SLA” or “agreement”) between the company name and the customer for the provision of IT services necessary to support and maintain the product or service. . . .
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